The circular way forward

For us, everything starts with a device. We always encourage our customers and partners to choose long-life devices. These devices can be kept alive and bring functionality to as many users as possible or as long as possible in the market.

During the course of this lifecycle we manage financing, and in many cases more advanced services like MDM, end-user support, swap, etc. Once the device has been used for the agreed period, we securely bring the device back for refurbishment and prepare it for the next lifecycle.

We retrieve the devices in the marketplaces that are ready to be exchanged. Once they reach our tech centers we perform a secure data wipe, then we repair and upgrade the devices to make them ready for a new user. With the recovery services, we manage our own as-a-service devices, our partner’s trade-in devices, or ITAD-managed returns of devices. With this, we give the devices a new life, ensuring the best possible outcome in reducing the industry’s footprint and extracting value from our partners and customers.

Finally, when putting a device back on the market with a new lifecycle, either into an as-a-service model or on a retailer’s shelf, we aim to provide the lowest footprint possible. Check our most recent reports to see how much CO2e you can avoid and include in Scope 3 emissions reporting. These devices will end up in the hands of new users with full warranties and the highest possible quality standard.

Along the way, we are providing our customers and partners with advisory, and data connected to the devices that create valuable insights to the business and drive sustainability.