For us, everything starts with a device. It could be Foxway or a partner of ours that device lands in the hands of the user. We always encourage our customers and partners to choose long-life devices. These devices can be kept alive and bring functionality to as many users as possible or as long as possible in the market.
During the course of this lifecycle we manage billing, and in many cases more advanced services like MDM, end-user support, swap, etc. Once the device has been used for the agreed period, we securely bring the device back for refurbishment and prepare it for the next lifecycle.