Product owner, Victor Uland, highlights how it boosts innovation, simplifies device management, and strengthens both customer experience and internal collaboration.
1. Can you briefly introduce the new digital platform and explain why it is so important for our customers and Foxway?
The new Foxway Digital Platform represents a significant milestone for Foxway, designed to elevate the user experience and simplify how customers manage their digital assets. Since its launch, a little over three months ago, we’ve onboarded over 15 customers and 80,000+ users, processing more than 2,000 orders and managing over 2,600 items. This platform not only embodies our commitment to innovation but also reflects the incredible teamwork and collaboration across Foxway, including strong support from external partners. Customer feedback has been overwhelmingly positive, applauding both its functionality and modern design, with some calling it “the most advanced and modern platform they’ve encountered in the market”. This tool empowers us to bring new features to the market faster, ensuring we meet the evolving demands of our customers while solidifying our strategic position. A great step forward for enhancing customer satisfaction and defining the future of digital device management!
2. What was the main motivation behind developing this platform?
The main motivation behind developing this platform was the rapid evolution of the market and technology. Our previous platform could not keep up with the speed required to launch new features and services. The new platform addresses these challenges by significantly reducing onboarding times and enhancing our ability to meet market demands.
3. What are the key benefits customers can expect compared to our previous solution?
Customers can expect a range of benefits from the new platform. Initially, they will notice improved performance and ease of use. In the long term, the platform provides a foundation for continuous innovation, allowing us to bring new features to market more quickly. This means customers will always have access to the latest and most advanced tools to manage their devices and services, everything in just one platform.
4. What role does this platform play in Foxway’s broader DaaS strategy, and how do you see it contributing to the future of device lifecycle management?
The platform enables our Device as a Service (DaaS) strategy. It standardizes our DaaS offerings, providing a solid foundation for building and expanding our services. This standardization is crucial for efficient device lifecycle management, ensuring that we can deliver consistent and high-quality services to our customers. Nether the less this does not mean that we will be square, rather the opposite; it enables us to add new services and configurations as addons to the standardized services with quality increasing the configurability of the platform.
5. What excites you the most about the platform and its future development? Are there any upcoming features or enhancements you’re particularly looking forward to?
What excites me the most about the platform is the potential it unlocks. We are currently exploring areas such as self-service for our customers and employee onboarding/offboarding, including renewed policy management and proactive asset management services. These enhancements will empower users to manage their digital environments more effectively and with greater autonomy which is good for our customers but also for Foxway employees.
6. What impact has this project had on internal collaboration and engagement within the organization?
This project has significantly strengthened internal collaboration and engagement across the organization. It has brought together people from various teams and partners, creating a strong sense of shared purpose. The initiative has sparked renewed energy and enthusiasm internally, as it is seen as a key driver of our vision and strategy going forward. I’m really proud to be a part of this amazing team, and the journey this far!
Uncategorized Device as a Service DaaS End-user Experience Voices From Within
